Refund policy

At Lucy Lisse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be free of stains, odors, makeup, perfume, pet hair, or any signs of wear.
  • Be returned in the original packaging whenever possible.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Underwear and intimate apparel
  • Bodysuits
  • Swimwear with the hygiene liner removed or damaged
  • Earrings and certain personal accessories
  • Gift cards
  • Personalized or custom-made products
  • Final Sale or Clearance items
  • Products damaged due to misuse, improper care, or normal wear and tear

How to Request a Return

Before returning any item, please contact our Customer Support team.

Email: hello@lucylisse.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item(s) if they are damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions and the authorized return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

For your protection, we recommend using a trackable shipping service, as Lucy Lisse is not responsible for return packages lost or delayed during transit.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping package and shipping label

After reviewing your request, we will determine the most appropriate solution, which may include a replacement, store credit, or a refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Order Cancellation

Orders may be canceled within 12 hours of being placed.

Once an order has entered processing or has been shipped, cancellation requests may no longer be accepted.

To request an order cancellation, please contact:

Email: hello@lucylisse.com

Refused Deliveries & Unclaimed Packages

If a package is refused by the customer or returned because it was unclaimed or an incorrect shipping address was provided, any additional shipping costs incurred may be deducted from the refund amount.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

We are committed to resolving any concerns fairly and as quickly as possible.

Return Address Notice

The business address listed on our website is not a return address.

Please do not send returned merchandise to the address below.

To return an item, you must first contact our Customer Support team to obtain return authorization and the correct return address. Returns sent without prior authorization may not be accepted.

Contact Us

Lucy Lisse

Email: hello@lucylisse.com

Business Address:

10149 Crestland Ct
Cincinnati, OH 45246
United States

Not a Return Address

If you have any questions regarding returns or refunds, please contact hello@lucylisse.com. Our Customer Support team typically responds within 24–48 business hours and will be happy to assist you.