Shipping policy

Thank you for shopping with Lucy Lisse. We are committed to providing a smooth, secure, and reliable shipping experience. Please review our Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Processing times may be extended during peak seasons, promotional events, or holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options

Standard Shipping

  • Orders: $0.00–$49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00–$99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Orders: $100.00 and above
  • Shipping Fee: FREE

Order Tracking

After your order has been shipped, a confirmation email containing your tracking information will be sent to the email address provided at checkout.

Please allow 24–48 hours for tracking information to become available.

Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Lucy Lisse is not responsible for delays, delivery failures, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Once an order has entered processing, the shipping address cannot be changed.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, Lucy Lisse is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If your package arrives damaged, please contact the shipping carrier directly to file a claim. Please keep the damaged item, original packaging, shipping label, and all packing materials, as these may be required during the carrier's investigation.

If you need assistance, please contact us at hello@lucylisse.com, and we'll be happy to help.

Shipping Restrictions

We currently ship within the United States only.

We do not ship to APO, FPO, or DPO military addresses.

Business Address Notice

The address below is provided for business correspondence only and is not a return address.

Please do not send returned merchandise to this address.

If you would like to return an item, please contact our customer support team first to receive return authorization and the correct return instructions. Returns sent without prior authorization may not be accepted.

Contact Us

Lucy Lisse

Email: hello@lucylisse.com

Business Address:

10149 Crestland Ct
Cincinnati, OH 45246
United States

Not a Return Address

If you have any questions regarding shipping or your order, please contact hello@lucylisse.com. Our customer support team will respond as soon as possible during regular business hours.