Terms of service

Welcome to Lucy Lisse. These Terms of Service ("Terms") govern your access to and use of our website, as well as the purchase of products from our store. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.
  • All information you provide is accurate, current, and complete.
  • You will use this website only for lawful purposes.
  • You will not engage in any activity that may interfere with the operation, security, or functionality of this website.

Lucy Lisse reserves the right to refuse service, suspend accounts, or cancel orders at our sole discretion.

2. Products & Availability

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary due to differences in monitor or device settings.
  • Product measurements may vary slightly due to manual measurement.
  • Product availability may change without notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

3. Pricing & Payment

All prices displayed on our website are in United States Dollars (USD) unless otherwise stated.

Payment must be successfully completed before an order is processed.

We reserve the right to:

  • Correct pricing, typographical, or technical errors.
  • Refuse or cancel orders suspected of fraud or unauthorized activity.
  • Cancel orders affected by inventory discrepancies or system errors.

If an order is canceled after payment has been received, a full refund will be issued to the original payment method.

4. Order Acceptance

Submitting an order does not guarantee that it will be accepted.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability
  • Payment authorization failure
  • Pricing or inventory errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Violation of these Terms

5. Shipping

Shipping is subject to our current Shipping Policy.

While we strive to process and ship orders promptly, delivery may be affected by circumstances beyond our control, including carrier delays, severe weather, public holidays, or incorrect shipping information provided by the customer.

Shipping addresses cannot be changed once an order has entered processing.

For complete shipping details, please refer to our Shipping Policy.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Returned merchandise must meet all eligibility requirements before a refund, replacement, or store credit can be approved.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Icons
  • Product descriptions
  • Text
  • Website design and layout

is the exclusive property of Lucy Lisse and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or otherwise used without our prior written consent.

8. User Conduct

By using this website, you agree not to:

  • Use the website for unlawful purposes.
  • Upload or distribute viruses, malware, or harmful code.
  • Attempt to gain unauthorized access to our systems or networks.
  • Engage in fraudulent, deceptive, or abusive conduct.
  • Interfere with the normal operation or security of the website.

Violation of these Terms may result in account suspension, order cancellation, or other legal remedies.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Lucy Lisse is not responsible for the content, policies, or practices of third-party websites. Accessing third-party websites is at your own risk.

10. Disclaimer

This website and all products and services offered through it are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Lucy Lisse disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted or error-free website operation.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Lucy Lisse shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of this website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid by the customer for the applicable order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon posting on this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of this website shall be resolved in a court of competent jurisdiction.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Lucy Lisse

Email: hello@lucylisse.com

Business Address:

10149 Crestland Ct
Cincinnati, OH 45246
United States

Not a Return Address

Our customer support team typically responds within 24–48 business hours and will be happy to assist you.